No, you can checkout as a guest. However, creating an account lets you store shipping details, view order history, and access your warranty information anytime.

We accept all major credit cards, FPX online banking, GrabPay, and TouchnGo. We also offer installment plans through Atome and Grab PayLater.

Yes! Split your purchase into smaller payments with Atome or Grab PayLater, both available at checkout.

Cancellations are accepted only before the order is dispatched. Once shipped, the order cannot be cancelled. Please contact us as soon as possible at 012-9366599 if you need to cancel.

Yes — we offer FREE delivery across West Malaysia, plus FREE delivery and installation in the Klang Valley. Shipping fees apply for East Malaysia and international orders.

Orders are processed within 1 working day. We ship Monday to Friday; weekend orders are shipped on Monday.

West Malaysia: 3–5 business days.

Klang Valley: same-day delivery can be arranged for urgent orders — we cover up to RM30 of the same-day fee. WhatsApp us to arrange.

You'll receive a tracking link via email once your order is dispatched.

Yes, we ship to Sabah, Sarawak and Labuan:

Freight shipping: RM240 per item, 7–10 working days.

Sea shipping: RM68 per item, 20–28 days, available through our Shopee store.

Yes, we ship internationally via DHL. Shipping fees and delivery times depend on your destination — please WhatsApp us at 012-9366599 for a quote before ordering.

Yes. Once your order is dispatched, you'll receive an email with a tracking number and link to follow your package in real time. Full details on our Shipping Information page.

Our showroom is at 2383, Jalan E 3/9, Taman Ehsan, 52100 Kepong, Kuala Lumpur. You're welcome to walk in anytime during our opening hours — no appointment needed.

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Open 7 days a week:

Daily: 11:00 AM – 6:00 PM

Walk-ins are always welcome — no appointment required.

Absolutely — and we strongly encourage it. Every chair we sell is on display at our showroom for you to test. Our team will help recommend the best model based on your body type, work habits, and any specific concerns (e.g. lower back pain, neck pain, tall/petite users).

Yes, you can purchase on the spot and either bring it home with you (if available in stock) or have it delivered to your address.

All Sihoo and Reiko chairs sold by Aitsulab come with an official manufacturer warranty of up to 5 years (varies by model). Warranty details are listed on each product page. If a structural or mechanical defect appears during the warranty period, we'll replace the affected part free of charge.

To maintain hygiene and guarantee every customer receives a 100% brand-new product, all sales are final once delivered in good condition.

However, we offer a full refund or replacement if:

(a) The item doesn't match the description on our website, or
(b) The item arrived faulty or damaged.

Please contact us within 3 days of receiving your order. Full details on our Refund Policy page.

That's exactly what your warranty covers. Contact us at 012-9366599 or Aitsulab@gmail.com with your order number and photos/videos of the issue. We'll arrange a replacement part free of charge if it qualifies under warranty.

Sihoo is an internationally recognized ergonomic chair brand, trusted by users worldwide for its build quality and engineering.

Reiko is our in-house brand, designed and developed by Aitsulab specifically for Asian body types and the Malaysian market — combining premium ergonomic features with great value.

Both brands are fully supported with warranty and after-sales service. Visit our showroom and our team will help you compare side-by-side.

Different chairs suit different heights, weights, and seating preferences. The most accurate way to find your match is to visit our Kepong showroom and try them in person — our team will recommend models based on your body type and work habits.

You can also use our Compare tool to view specifications side-by-side, or message us on WhatsApp at 012-9366599 for personal recommendations.

Most of our chairs feature dynamic lumbar support, but some models (like the Sihoo Doro C300 and Reiko Vertex) have advanced adjustable lumbar systems specifically designed for users with back concerns. Drop by the showroom or contact us for a personalized recommendation.

Yes. Models like the Sihoo V1 and Reiko Vertex have adjustable backrest heights and sliding seat depth — making them suitable for both tall (180cm+) and shorter users. Each product page lists recommended user height and weight ranges.

Yes. Bring any old chair — in any condition — to our Kepong showroom and get a fixed discount on a new Sihoo or Reiko ergonomic chair. The swap takes under 15 minutes. See our Trade-In page for details.

Yes. We supply ergonomic chairs to companies across Malaysia, with bulk pricing from 5 units. Your team can borrow sample chairs or visit our showroom before ordering. See our Corporate & Bulk Orders page.

Yes, we provide company invoices for all corporate orders.

Yes — FREE installation is included for all chair orders in the Klang Valley. Outside the Klang Valley, chairs are delivered for self-assembly.

Not at all. All our chairs come with clear step-by-step instructions and the necessary tools. Most customers can assemble their chair in 15–20 minutes. If you run into trouble, WhatsApp us and we'll guide you through it.