No, you can checkout as a guest. However, creating an account lets you store shipping details, view order history, and access your warranty information anytime.

We accept all major credit cards, FPX online banking, GrabPay, and TouchnGo. We also offer flexible installment plans through Atome, Pace, Grab PayLater, and Shopback (Hoolah).

Yes! Split your purchase into smaller monthly payments with our installment partners — no credit card needed for some options. Available at checkout: Atome, Pace, Grab PayLater, and Shopback.

Cancellations are accepted only before the order is dispatched. Once shipped, the order cannot be cancelled. Please contact us as soon as possible at 012-9366599 if you need to cancel.

Yes — we offer FREE shipping for all West Malaysia orders. Shipping fees apply for East Malaysia (Sabah & Sarawak).

West Malaysia: 3–5 business days after order confirmation.

East Malaysia: 5–7 business days.

You'll receive a tracking link via email once your order is dispatched.

Yes, we ship to Sabah and Sarawak. Shipping fees and delivery times vary depending on your location. Fees are calculated at checkout.

Yes. Once your order is dispatched, you'll receive an email with a tracking number and link to follow your package in real time.

Our showroom is in Kepong, Kuala Lumpur. You're welcome to walk in anytime during our opening hours — no appointment needed.

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For full address details, visit our Contact Us page.

Open 6 days a week:

Monday, Wednesday – Sunday: 11:00 AM – 6:00 PM
Closed on Tuesdays.

Walk-ins are always welcome — no appointment required.

Absolutely — and we strongly encourage it. Every chair we sell is on display at our showroom for you to test. Our team will help recommend the best model based on your body type, work habits, and any specific concerns (e.g. lower back pain, neck pain, tall/petite users).

Yes, you can purchase on the spot and either bring it home with you (if available in stock) or have it delivered to your address.

All Sihoo and Reiko chairs sold by Aitsulab come with an official manufacturer warranty of up to 5 years (varies by model). Warranty details are listed on each product page. If a structural or mechanical defect appears during the warranty period, we'll replace the affected part free of charge.

To maintain hygiene and guarantee every customer receives a 100% brand-new product, all sales are final once delivered in good condition.

However, we offer a full refund or replacement if:

(a) The item doesn't match the description on our website, or
(b) The item arrived faulty or damaged.

Please contact us within 3 days of receiving your order. Full details on our Refund Policy page.

That's exactly what your warranty covers. Contact us at 012-9366599 or Aitsulab@gmail.com with your order number and photos/videos of the issue. We'll arrange a replacement part free of charge if it qualifies under warranty.

Sihoo is an internationally recognized ergonomic chair brand, trusted by users worldwide for its build quality and engineering.

Reiko is our in-house brand, designed and developed by Aitsulab specifically for Asian body types and the Malaysian market — combining premium ergonomic features with great value.

Both brands are fully supported with warranty and after-sales service. Visit our showroom and our team will help you compare side-by-side.

Different chairs suit different heights, weights, and seating preferences. The most accurate way to find your match is to visit our Kepong showroom and try them in person — our team will recommend models based on your body type and work habits.

You can also use our Compare tool to view specifications side-by-side, or message us on WhatsApp at 012-9366599 for personal recommendations.

Most of our chairs feature dynamic lumbar support, but some models (like the Sihoo Doro C300 and Reiko Vertex) have advanced adjustable lumbar systems specifically designed for users with back concerns. Drop by the showroom or contact us for a personalized recommendation.

Yes. Models like the Sihoo V1 and Reiko Vertex have adjustable backrest heights and sliding seat depth — making them suitable for both tall (180cm+) and shorter users. Each product page lists recommended user height and weight ranges.

Not at all. All our chairs come with clear step-by-step instructions and the necessary tools. Most customers can assemble their chair in 15–20 minutes. If you run into trouble, contact us and we'll guide you through it.

Self-assembly is standard. If you'd prefer professional installation, please contact us before placing your order to discuss available options in your area.