No, you can checkout as a guest. However, creating an account lets you store shipping details, view order history, and access your warranty information anytime.

We accept all major credit cards, FPX online banking, GrabPay, and TouchnGo. We also offer installment plans through Atome and Grab PayLater.

Yes! Split your purchase into smaller payments with Atome or Grab PayLater, both available at checkout.

Cancellations are accepted only before the order is dispatched. Once shipped, the order cannot be cancelled. Please contact us as soon as possible at 012-9366599 if you need to cancel.

Yes — we offer FREE delivery across West Malaysia, plus FREE delivery and installation in the Klang Valley. Shipping fees apply for East Malaysia and international orders.

Orders are processed within 1 working day. We ship Monday to Friday; weekend orders are shipped on Monday.

West Malaysia: 3–5 business days.

Klang Valley: same-day delivery can be arranged for urgent orders — we cover up to RM30 of the same-day fee. WhatsApp us to arrange.

You'll receive a tracking link via email once your order is dispatched.

Yes, we ship to Sabah, Sarawak and Labuan:

Freight shipping: RM240 per item, 7–10 working days.

Sea shipping: RM68 per item, 20–28 days, available through our Shopee store.

Yes, we ship internationally via DHL. Shipping fees and delivery times depend on your destination — please WhatsApp us at 012-9366599 for a quote before ordering.

Yes. Once your order is dispatched, you'll receive an email with a tracking number and link to follow your package in real time. Full details on our Shipping Information page.

Our showroom is at 2383, Jalan E 3/9, Taman Ehsan, 52100 Kepong, Kuala Lumpur. You're welcome to walk in anytime during our opening hours — no appointment needed.

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Open 7 days a week:

Daily: 11:00 AM – 6:00 PM

Walk-ins are always welcome — no appointment required.

Absolutely — and we strongly encourage it. Every chair we sell is on display at our showroom for you to test. Our team will help recommend the best model based on your body type, work habits, and any specific concerns (e.g. lower back pain, neck pain, tall/petite users).

Yes, you can purchase on the spot and either bring it home with you (if available in stock) or have it delivered to your address.

All Sihoo and Reiko chairs sold by Aitsulab come with an official manufacturer warranty of up to 5 years (varies by model). Warranty details are listed on each product page. If a structural or mechanical defect appears during the warranty period, we'll replace the affected part free of charge.

To maintain hygiene and guarantee every customer receives a 100% brand-new product, all sales are final once delivered in good condition.

However, we offer a full refund or replacement if:

(a) The item doesn't match the description on our website, or
(b) The item arrived faulty or damaged.

Please contact us within 3 days of receiving your order. Full details on our Refund Policy page.

That's exactly what your warranty covers. Contact us at 012-9366599 or Aitsulab@gmail.com with your order number and photos/videos of the issue. We'll arrange a replacement part free of charge if it qualifies under warranty.

Sihoo is an internationally recognized ergonomic chair brand, trusted by users worldwide for its build quality and engineering.

Reiko is our in-house brand, designed and developed by Aitsulab specifically for Asian body types and the Malaysian market — combining premium ergonomic features with great value.

Both brands are fully supported with warranty and after-sales service. Visit our showroom and our team will help you compare side-by-side.

Different chairs suit different heights, weights, and seating preferences. The most accurate way to find your match is to visit our Kepong showroom and try them in person — our team will recommend models based on your body type and work habits.

You can also use our Compare tool to view specifications side-by-side, or message us on WhatsApp at 012-9366599 for personal recommendations.

Most of our chairs feature dynamic lumbar support, but some models (like the Sihoo Doro C300 and Reiko Vertex) have advanced adjustable lumbar systems specifically designed for users with back concerns. Drop by the showroom or contact us for a personalized recommendation.

Yes. Models like the Sihoo V1 and Reiko Vertex have adjustable backrest heights and sliding seat depth — making them suitable for both tall (180cm+) and shorter users. Each product page lists recommended user height and weight ranges.

At the Aitsulab showroom in Taman Ehsan, Kepong, Kuala Lumpur. Every SIHOO and Reiko chair we sell is on display, and you can walk in any day from 11 AM to 6 PM without an appointment. Our team will match a chair to your height, weight and any back or neck pain.

Our most popular picks under RM1,000 are the SIHOO M57 (full mesh, 3D armrests, 2D adjustable lumbar support), the Reiko Vertex (advanced adjustable lumbar, suits tall users), the SIHOO B100 Pro and the SIHOO M18. For fabric seat lovers, the Reiko Elevate is our best-value cushioned option. All come with free delivery across West Malaysia.

Yes. Aitsulab is an official SIHOO partner in Malaysia, and every SIHOO chair we sell comes with the official manufacturer warranty. You can see and try the full SIHOO range at our Kepong showroom.

Reiko is Aitsulab's own ergonomic chair brand. It is designed for Asian body types and the Malaysian market, and every Reiko chair comes with warranty and after-sales service from Aitsulab. Reiko models include the Vertex, Ergolux, Aurelia, Lumos, Orbit, Nova 30 and Elevate.

For most people in Malaysia, a full-mesh chair is cooler and more comfortable for long hours because air flows through the seat and backrest. Popular full-mesh models are the SIHOO M57, Reiko Lumos and Reiko Orbit. If you prefer a softer seat, choose a mesh back with a cushioned seat. You can compare both side by side at our showroom.

The SIHOO V1 and Reiko Vertex both have adjustable backrest height and sliding seat depth, so they fit tall users well. Each product page lists its recommended height and weight range, and you can test them at our Kepong showroom.

If you sit more than 4 to 6 hours a day, a good ergonomic chair supports your lower back, neck and arms, and can reduce fatigue and pain from long sitting. A quality chair also lasts many years, and ours come with up to 5 years official warranty.

Yes. Bring any old chair — in any condition — to our Kepong showroom and get a fixed discount on a new Sihoo or Reiko ergonomic chair. The swap takes under 15 minutes. See our Trade-In page for details.

Yes. We supply ergonomic chairs to companies across Malaysia, with bulk pricing from 5 units. Your team can borrow sample chairs or visit our showroom before ordering. See our Corporate & Bulk Orders page.

Yes, we provide company invoices for all corporate orders.

Yes — FREE installation is included for all chair orders in the Klang Valley. Outside the Klang Valley, chairs are delivered for self-assembly.

Not at all. All our chairs come with clear step-by-step instructions and the necessary tools. Most customers can assemble their chair in 15–20 minutes. If you run into trouble, WhatsApp us and we'll guide you through it.